FAQs

Everything you need to know about shopping with Gleemium Fashion. Still have a question? Email mehdi@gleemium.com or call +61 404 462 482.

Shipping & Delivery

Do you ship across Australia? Yes — we offer free shipping on every order across Australia, with no minimum or maximum spend.

How long until my order arrives? In-stock items dispatch within 1–3 business days. Made-to-order items dispatch within 4–6 business days. Once dispatched, your order ships Australia-wide with tracking, and you'll get a tracking link by email.

What does "made to order" mean? Made-to-order pieces are crafted specially for you before dispatch, which is why they take a little longer (4–6 business days) than in-stock items.

Sizing & Fit

How do I choose my size? Each product page has a Size Guide with Australian (AU) sizing and body measurements in inches and centimetres. If you're between sizes, we recommend sizing up.

Is the item stitched or unstitched? Where a product offers stitching options, you can choose Unstitched (to be tailored by your own darzi) or a stitched size. For custom stitching, add your measurements in the cart notes at checkout.

Returns & Exchanges

Can I exchange or return an item? Yes — we offer easy size exchange. Please see our Refund Policy for full eligibility, time frames and steps.

What if my item arrives damaged? Contact us within 48 hours of delivery with your order number and a photo, and we'll make it right with a replacement or full refund.

Payments

What payment methods do you accept? All major cards, plus AfterPay — pay in 4 interest-free instalments. Prices are shown in AUD with no hidden fees.

Orders & Tracking

How do I track my order? You'll receive a tracking link by email as soon as your order is dispatched.

Will the colour match the photos? We photograph every piece as accurately as possible, though screen colours may vary slightly.

Still Need Help?

Email mehdi@gleemium.com or call +61 404 462 482 — our team is happy to help.