Shipping policy

🛍️ Order Processing and Delivery Estimates

In-stock orders are processed and shipped from Australia. Made-to-order (factory direct) items are crafted for you and shipped from our partner factories in India, Pakistan and Bangladesh.

If stitching is required, processing takes an additional 4–6 days. Actual processing time may vary depending on the stitching style and material availability.

1. In-Stock Items

Standard Delivery — FREE Australia-wide: 5–8 business days.
Express Delivery — $10: 3–5 business days.

2. Made to Order (Factory Direct)

Standard Delivery — FREE: 10–14 business days.
Express Delivery — $20: 5–8 business days.

3. Mixed Orders (In-Stock + Made to Order)

Your items are dispatched and delivered separately, each on its own timeline above — at no extra cost on Standard delivery.
If you choose Express on a mixed order, the charge covers express shipping for both shipments ($10 + $20 = $30).

Note: Business days are Monday to Friday, excluding public holidays. All estimated delivery times begin once your order has been processed and shipped.

🛡️ Damaged Items Policy

We take great care in packaging your order, but if your item arrives damaged, we will ensure you are covered.

If you receive a damaged or defective item, please contact our customer service team immediately upon receipt and provide photographic evidence of the issue. The item must be returned to Gleemium Fashion for inspection and verification. Upon confirmation of the defect or damage, a refund may be issued. Refund processing may take approximately 15–30 business days, subject to the financial institution's terms and conditions.

🔄 Returns and Exchanges Shipping

If you need to return an item for a refund or exchange (e.g., change of mind, incorrect size/colour), please note the following:

Return Shipping Cost: The customer is responsible for and will pay for the cost of return shipping back to Gleemium Fashion.
We recommend using a trackable shipping service for all returns, as we cannot be responsible for items lost in transit.
Please refer to our separate Returns Policy for full details on eligibility, time frames, and procedures for initiating a return.

❓ Need Assistance?

If you have any questions regarding your order's shipping, tracking, or our policy, please don't hesitate to contact our dedicated customer support team at support@gleemiumfashion.com.